tkok Terms & Conditions — Your Agreement with Our Platform

1 Acceptance of Terms

By accessing, browsing, or using any part of the tkok platform available at tkok.lat, including its online casino, sports betting services, live dealer tables, slot games, and associated payment facilities, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.

These Terms & Conditions constitute a legally binding agreement between you (the "Member") and tkok (the "Platform" or "Operator"). If you do not agree with any provision of these Terms, you must immediately cease using the tkok platform and close your account.

tkok reserves the right to update these Terms & Conditions at any time. Continued use of the platform following any update constitutes acceptance of the revised Terms. Members are encouraged to review this page periodically to remain informed of any changes.

2 Eligibility Requirements

Access to and use of tkok is restricted to individuals who meet all of the following eligibility criteria:

• You are aged 21 years or older. tkok enforces a strict minimum age policy. Persons under the age of 21 are prohibited from creating an account, making deposits, placing wagers, or claiming bonuses.
• You are accessing the platform in a personal capacity, not as a representative, agent, or employee of any third party.
• You have not been previously excluded, suspended, or banned from tkok or any affiliated gaming platform.
• You are not subject to a self-exclusion order, whether imposed voluntarily through tkok's responsible gaming tools or by any external authority.
• You are accessing the platform using funds that are legitimately yours and are not derived from any illegal activity.
• You understand that online gambling carries financial risk and that you may lose the entirety of any funds deposited to your tkok account.

tkok does not knowingly permit minors to access its services. If tkok identifies or is notified that a minor has gained access to the platform, the account will be closed immediately and all associated balances forfeited. tkok encourages parents and guardians to use parental control software to prevent minors from accessing gambling sites.

3 Account Registration & Verification

To access the full range of tkok services, you must register a tkok account. Registration requires you to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, and a valid contact method. Providing false or misleading information during registration is a violation of these Terms and may result in immediate account closure and forfeiture of balances.

One Account Policy: Each individual is permitted to hold exactly one tkok account. Creating multiple accounts — whether under the same identity or using different personal details — is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances held across those accounts.

Know Your Customer (KYC) Verification: tkok is required to conduct identity verification on all members prior to processing withdrawal requests. The KYC process may require the following documents:

• A government-issued photo identification document (National ID card, passport, or driving licence)
• Proof of residential address dated within the past three months (utility bill, bank statement, or official government correspondence)
• Proof of payment method ownership (screenshot or statement confirming ownership of the bKash, Nagad, Rocket, or other account used for deposits)

tkok aims to complete standard KYC reviews within 48 hours of document submission. Members who do not complete KYC within 30 days of account creation may find withdrawal functionality restricted until verification is finalised.

Account Security: You are solely responsible for maintaining the confidentiality of your tkok login credentials. You must not share your username, password, or OTP codes with any third party. tkok will never contact you to request your password through any channel. If you suspect unauthorised access to your account, contact tkok support immediately at [email protected].

4 Deposits & Withdrawals

All financial transactions on the tkok platform are denominated in Bangladeshi Taka (BDT). tkok supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard. Supported methods and their applicable limits are displayed in the tkok cashier at the time of each transaction.

Deposits: All deposits made to a tkok account must originate from a payment method registered in the member's own name. Third-party deposits — including deposits made on behalf of another person — are prohibited. tkok reserves the right to reverse any deposit identified as originating from a third-party source and to suspend the account pending investigation.

Withdrawals: Withdrawal requests are processed to the same payment method used for the most recent deposit wherever technically possible. tkok processes approved withdrawal requests within the timeframes stated in the cashier at the time of request. Processing times may be extended during periods of high demand or when additional verification is required.

Withdrawal Conditions: tkok requires that any deposited amount be wagered at least once before a withdrawal request is approved. Balances that include active bonus funds are subject to the wagering requirements specified in the applicable bonus terms. tkok reserves the right to conduct enhanced due diligence on withdrawal requests above ৳50,000 before processing.

Refused or Reversed Transactions: tkok reserves the right to refuse or reverse any transaction where there are reasonable grounds to suspect fraud, money laundering, or a breach of these Terms. In such circumstances, tkok will notify the member and may request additional documentation before the matter is resolved.

5 Bonuses & Promotions

tkok offers a range of bonuses and promotional offers to eligible members from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL season, Eid, and T20 World Cup fixtures. All bonuses are subject to the specific terms stated at the time of the offer, including wagering requirements, minimum qualifying deposit amounts, time limits, and eligible game restrictions.

General Bonus Conditions:

• Bonuses are available to members who have completed the tkok KYC verification process unless the specific promotion states otherwise.
• Each promotion is available once per member, per household, per device, and per IP address unless explicitly stated otherwise in the promotion terms.
• Bonuses must be claimed within the stated validity window. Expired bonuses cannot be reinstated.
• tkok reserves the right to withdraw, modify, or extend any promotion at any time. Changes will be communicated via the platform where reasonably practicable.
• Bonus funds are non-transferable and cannot be exchanged for cash prior to meeting the applicable wagering requirement.
• Where a member holds both a real-money balance and a bonus balance simultaneously, real-money funds are used first unless the specific promotion states otherwise.

6 Game Rules & Betting

All games available on the tkok platform — including slot games, live casino tables, crash games, and sports betting markets — are governed by individual game rules supplied by the respective third-party game providers. These rules are accessible within each game interface and form part of the overall terms governing each session.

Random Number Generators: All slot and table game outcomes on tkok are determined by independently tested and certified random number generators (RNG). tkok does not alter, suppress, or manipulate game outcomes. RNG certification is maintained by the game providers in compliance with international gaming standards.

Sports Betting & Cricket Markets: All sports bets placed on tkok are settled in accordance with the official result declared by the relevant governing body (e.g., ICC, BCB, BCCI). In the event of a dispute regarding the result of a sporting event, the decision of tkok's trading team is final, subject to the appeal process described in Section 13.

Technical Malfunctions: In the event of a technical error or system malfunction that affects a gaming session, tkok reserves the right to void any affected bets and return the relevant stakes to the member's account. tkok's decision regarding the resolution of technical malfunctions is final. No winnings generated as a direct result of a technical error will be paid.

Minimum and Maximum Stakes: Minimum and maximum stake limits apply to all tkok games and betting markets. These limits are displayed within the game interface or betting market at the time of placing a wager. tkok reserves the right to amend stake limits at any time and without prior notice.

7 Prohibited Conduct

The following conduct is strictly prohibited on the tkok platform. Engagement in any prohibited activity will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Fraud and Misrepresentation: Providing false identity information, using stolen payment credentials, or misrepresenting your eligibility to use the platform.
• Money Laundering: Using tkok to deposit, transfer, or withdraw funds derived from illegal activity, or using the platform as a mechanism to conceal the origin of unlawfully obtained funds.
• Multi-Accounting: Creating or operating more than one tkok account, or assisting another person to create an account in circumstances designed to circumvent platform policies.
• Automated Betting Tools: Using bots, scripts, artificial intelligence tools, or any automated software to place bets, claim bonuses, or interact with the platform in any manner not available to a human user operating through the standard browser interface.
• Collusion: Coordinating with one or more other members to gain an unfair advantage in any game, tournament, or sports betting market available on tkok.
• Exploitation of Errors: Deliberately exploiting any software bug, pricing error, or system vulnerability to generate winnings. Any winnings generated through exploitation of a known or suspected error are subject to forfeiture.
• Chargebacks: Initiating a chargeback, reversal, or dispute with a payment provider in relation to a tkok deposit that was validly credited to your account. Chargebacks are treated as fraudulent activity and will result in immediate account suspension and debt recovery proceedings.
• Abusive Behaviour: Using threatening, abusive, or discriminatory language toward tkok support staff or other members via any tkok communication channel.

8 Responsible Gaming

tkok is firmly committed to promoting responsible gambling practices among all members. Gambling is intended to be an entertaining activity, and tkok provides a comprehensive set of tools to help members maintain control over their gaming behaviour.

The following responsible gaming tools are available to all verified tkok members directly from the account settings panel:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit to your tkok account. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Loss Limits: Set a maximum loss threshold over a defined period. Once your loss limit is reached, no further real-money wagering is possible until the period resets or you contact support to adjust the limit.
• Session Time Reminders: Set reminders to be notified after a defined period of continuous play. These reminders appear as on-screen notifications and do not interrupt active game sessions.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours, 7 days, 30 days, or 90 days). During a cooling-off period, login access is suspended and no promotions will be sent.
• Self-Exclusion: Permanently exclude yourself from the tkok platform. Self-exclusion requests are processed within 24 hours and are irrevocable for the minimum exclusion period selected. Any remaining balance will be returned to your designated withdrawal method.

9 Intellectual Property

All content on the tkok platform — including but not limited to the tkok brand name, logo, website design, user interface elements, graphics, promotional materials, software, and written content — is the intellectual property of tkok or its licensors and is protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable licence to access and use the tkok platform for personal, non-commercial entertainment purposes only. This licence does not permit you to: reproduce, distribute, publicly display, modify, reverse-engineer, or create derivative works from any tkok content or software; use tkok's brand name or logo in any manner that implies endorsement, partnership, or affiliation without prior written consent; or scrape, index, or systematically extract data from the tkok platform by any automated means.

Any unauthorised use of tkok's intellectual property will result in immediate account termination and may give rise to civil or criminal liability under applicable law.

10 Limitation of Liability

To the fullest extent permitted by applicable law, tkok's total liability to any member in connection with these Terms or the use of the platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that member in the 30 days immediately preceding the event giving rise to the claim.

tkok expressly excludes liability for:

• Loss of profits, revenue, business, or data arising from use of or inability to use the platform.
• Interruption of service due to scheduled maintenance, unscheduled downtime, or circumstances beyond tkok's reasonable control, including but not limited to telecommunications failures, natural disasters, or government action.
• Losses arising from the member's own failure to maintain account security, including losses resulting from unauthorised access where the member has shared their login credentials.
• Decisions made by third-party game providers, payment processors, or sports governing bodies that affect game outcomes, transaction processing, or settlement of bets.

Nothing in these Terms shall limit or exclude tkok's liability for death or personal injury caused by tkok's negligence, or for fraud or fraudulent misrepresentation by tkok.

11 Privacy & Data Protection

tkok collects, processes, and stores personal data provided by members in connection with account registration, KYC verification, payment processing, and platform use. The collection and use of personal data is governed by the tkok Privacy Policy, which forms an integral part of these Terms & Conditions and should be read in conjunction with them.

By creating a tkok account, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key data protection principles observed by tkok include:

• Personal data is collected only for specified, explicit, and legitimate purposes and is not processed in a manner incompatible with those purposes.
• Data is stored securely using industry-standard encryption and access controls. tkok uses 256-bit SSL encryption for all data transmitted between the member's device and the tkok platform.
• Member data is not sold to third parties. Data may be shared with regulated third-party service providers (payment processors, KYC verification partners, game providers) only to the extent necessary to deliver tkok's services.
• Members have the right to request access to, correction of, and in certain circumstances deletion of their personal data by contacting [email protected].

12 Amendments & Termination

Amendments: tkok reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, tkok will provide reasonable notice to members via on-platform notification or email. Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated Terms. If you do not accept the revised Terms, you must stop using the platform and request account closure.

Account Closure by Member: Members may close their tkok account at any time by contacting [email protected]. Prior to closure, any remaining real-money balance (net of active bonus funds that have not met wagering requirements) will be returned to the member's designated withdrawal method following completion of any outstanding verification requirements.

Account Suspension or Termination by tkok: tkok reserves the right to suspend, restrict, or permanently terminate any member account at any time and without prior notice where:

• There are reasonable grounds to suspect a breach of these Terms.
• The member's account activity presents a risk of fraud, money laundering, or other illegal conduct.
• The member fails to complete required verification within the timeframes specified.
• A regulatory or legal requirement necessitates the restriction or closure of the account.

In the event of account termination for a breach of these Terms, tkok reserves the right to withhold any balance in the account pending investigation and, where a breach is confirmed, to forfeit that balance entirely.

13 Governing Law & Disputes

These Terms & Conditions and any dispute arising from or in connection with them shall be governed by and construed in accordance with applicable law. tkok operates as a safe and reliable platform committed to fair and transparent resolution of all member disputes.

Dispute Resolution Process: In the event of a dispute between a member and tkok, the following process applies:

1. First Contact: The member must first raise the issue with tkok's customer support team at [email protected], providing full details of the complaint, the relevant account information, and any supporting evidence. tkok aims to respond to all formal complaints within 5 business days.
2. Escalation: If the matter is not resolved to the member's satisfaction at the first contact stage, the member may request escalation to tkok's dispute resolution team. The escalation team will review the matter and provide a written decision within 15 business days.
3. Final Decision: tkok's written decision at the escalation stage is final and binding on both parties in respect of operational matters including game outcomes, bonus disputes, and transaction queries. This does not affect your statutory rights.

Members are encouraged to resolve disputes through tkok's internal process before pursuing any external remedy. tkok is committed to fair and transparent handling of all member complaints.

14 Contact Information

If you have any questions, concerns, or requests relating to these Terms & Conditions, including requests for account closure, responsible gaming assistance, data subject access requests, or general platform queries, please contact tkok using the details below:

When contacting support regarding a specific account matter, please include your registered username and a description of your query to ensure prompt handling. Do not include your password in any correspondence — tkok staff will never ask for your password.

These Terms & Conditions were last reviewed and updated in January 2026. tkok reserves the right to update these Terms at any time. The current version supersedes all previous versions.